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General Questions FAQUpdated 2 years ago


Product Selection

Question: What products do I use for my project? 

Answer: Most applications will require a sealant, a primer, a tape and a cleaner. To see which product you will need for you project click here.

Answer: If you cannot find your project on our project pages, you can call, email or chat with one of our representatives who will be happy to answer your questions.

Question: Do I need a primer for my project? 

Answer: Use of an appropriate primer will almost always increase bond and may also provide a moisture vapor barrier. For decks and ponds, and when applying to EPDM or other smooth, non-porous materials, primer can be critical to the success of your project

Question: Which primer do I use for my project? 

Answer: Use Liquid Rubber EPDM Primer for EPDM surfaces and Liquid Rubber Multi-Purpose Primer for Metal, Wood, Concrete, Other coatings (not bitumen/tar) Vinyl, Fiberglass, HDPE and most other materials.

Answer: If you cannot find your project on our project pages, you can call, email or chat with one of our representatives who will be happy to answer your questions.

Question: Do I need to use Seam Tape or Geo-Textile for my project? 

Answer: Liquid Rubber Seam Tape and Liquid Rubber Geo-Textile are reinforcing tapes used to reinforce your coatings in area's that are subject to expansion and contraction (like joints, cracks, around penetrations, etc.).

These products help prevent the coating from cracking in these "prone" area's and are critical to the long term performance of your waterproofing.

Answer: Liquid Rubber Seam Tape  is the premium reinforcement for metal roofs, joints/seams, cracks, and around penetrations on most surfaces. Use Liquid Rubber Geo-Textile on decks and as the cheaper alternative reinforcing fabric on other projects.


General

Question: What payment methods do you accept?

Answer: For North America we accept credit, debit, cash paypal, ShopPay, GPay e-transfer and wire transfer.

Answer: For the UK we accept credit, debit, paypal, ShopPay, GPay e-transfer and wire transfer.

Answer: For other international orders we accept wire transfer.

Note: In the UK and in North America, an option to make 4 interest free payments may be available.

Do I have to pay shipping?

Answer: Free shipping is available with minimum purchases.

US = orders over $49.95

Canada = orders over $75

UK = All orders.

Click here to see our complete shipping, returns and refund policy.

Question: What are the product limitations?

Answer: Products must be stored, used and applied as per recommendations.

Answer: Store above 5C/41F in a cool, dry place out of direct sunlight and do not allow to freeze.

Answer: Apply in temperatures above 10C/50F out of direct intense sunlight do not apply if rain is forecasted within 24 hours. Be sure to allow adequate drying time before dew sets in in the evening, and, that morning dew has burnt off of surfaces before applying in the mornings.

Answer: Surfaces must be free of dirt, dust, debris, mold, mildew, laitance, efflorescence, oil/grease, silicone and coal tar.

Question: Can Liquid Rubber products handle freezing temperatures?

Answer: Yes. Once cured Liquid Rubber products can handle freezing temperatures. Our products have been installed in such places as northern Canada and even in Alaska. Do not allow product to freeze until fully cured. Liquid Rubber products must be stored in temperatures above 5C/41F and applied and cured in temperatures above 10C/50F.

Question: Can Liquid Rubber products handle hot/sunny climates?

Answer: Yes. Liquid Rubber products have been installed in such climates as in Panama, India and Arizona. Do not apply in direct, intense sun. During the hottest days you may have to apply earlier in the day or later in the evening when temperatures are lower.

Question: Are Liquid Rubber products UV stable?

Answer: Yes. Nearly all of our sealants are very UV stable, except for Liquid Rubber Foundation Sealant which is for below grade or not exposed to UV applications.

Question: Can Liquid Rubber products be applied below grade?

Answer: Yes. Liquid Rubber Foundation Sealant is made for below grade and not exposed to UV applications.

Question: Can Liquid Rubber products be applied indoors?

Answer: Yes. Liquid Rubber products are water-based, have no solvents and ultra-low to no-VOCs, so you will not need special breathing apparatus. At most there may be a mild odor that should go away fairly quickly, so you may want to crack a window. Be sure to read the SDS for the specific products you are using.

Question: Are Liquid Rubber products safe?

Answer: Yes. Liquid Rubber products are water-based, have no solvents and ultra-low to no-VOCs, so you will not need special breathing apparatus. At most there may be a mild odor that should go away fairly quickly, so you may want to crack a window. Be sure to read the SDS for the specific products you are using. 

Question: Can Liquid Rubber products handle ponding water?

Answer: Liquid Rubber NeoPond and Liquid Rubber Waterproof Sealant are designed to handle constant submersion when properly installed. Our other products are meant to be installed on properly built surfaces with proper drainage but can easily withstand regular, intermittent water such as rain or snow.

Question: How do I store my Liquid Rubber Products for later use? 

Answer: Store them in a cool, dry place that is above 5C/41F (do not allow to freeze). If you are storing an opened pail, I would recommend putting some plastic wrap over the lid, and placing a weighted object on the lid to better engage the rubber gasket, before storing in a cool dry place and not allowing to freeze.

Question: How long can I store my Liquid Rubber products, what is the shelf life? 

Answer: If properly stored, your Liquid Rubber Products should be good for up to 1 year.

Answer: It is recommended to purchase your products as needed to ensure they are good for use when needed. Improperly stored and/or opened material may potentially harden. 

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