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Liquid Rubber Help Center logo

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Contractor FAQUpdated a year ago


Become an Applicator

Question: How do I become an applicator of Liquid Rubber products? 

Answer: Just go to our contractor page (here) and send us a message to get started.

Question: What are the benefits of installing Liquid Rubber products? 

Answer: Proven, targeted, premium quality solutions for many areas around the building envelope including roofs, foundations, ponds, decks/patio's, walkways, and more from a trusted brand.

Answer: Discounted prices so you achieve a larger profit margin.

Answer: Technical support from industry professionals, application guidelines and video's.

Answer: You can choose to have your business added to our contractor list to be referred when a customer wants an experienced applicator.

Products

Selection

Question: What products do I use for my project? 

Answer: Most applications will require a sealant, a primer, a tape and a cleaner. To see which product you will need for you project click here.

Answer: If you cannot find your project on our project pages, you can call, email or chat with one of our representatives who will be happy to answer your questions.

Question: Do I need a primer for my project? 

Answer: Use of an appropriate primer will almost always increase bond and may also provide a moisture vapor barrier. For decks and ponds, and when applying to EPDM or other smooth, non-porous materials, primer can be critical to the success of your project

Question: Which primer do I use for my project? 

Answer: Use Liquid Rubber EPDM Primer for EPDM surfaces and Liquid Rubber Multi-Purpose Primer for Metal, Wood, Concrete, Other coatings (not bitumen/tar) Vinyl, Fiberglass, HDPE and most other materials.

Answer: If you cannot find your project on our project pages, you can call, email or chat with one of our representatives who will be happy to answer your questions.

Question: Do I need to use Seam Tape or Geo-Textile for my project? 

Answer: Liquid Rubber Seam Tape and Liquid Rubber Geo-Textile are reinforcing tapes used to reinforce your coatings in area's that are subject to expansion and contraction (like joints, cracks, around penetrations, etc.).

These products help prevent the coating from cracking in these "prone" area's and are critical to the long term performance of your waterproofing.

Answer: Liquid Rubber Seam Tape  is the premium reinforcement for metal roofs, joints/seams, cracks, and around penetrations on most surfaces. Use Liquid Rubber Geo-Textile on decks and as the cheaper alternative reinforcing fabric on other projects.


Application

Question: How much do I need?

Answer: How much sealant or primer you need depends on the specific product and the project it is being used for. To see which products you need and what the coverage rates are for your project, click here.

Answer: To determine how much sealant or primer you need, divide your total square footage by the coverage rate provided. Example: You have a 250 sq ft deck and the polyurethane coverage rate is 1 gallon per 50 sq ft.  so 250/50 = 5 gallons of the Polyurethane Deck Coating. (Apply in multiple coats until all material has been used.). Coverage rates are expressed in final coverage and will include all coats needed to achieve membrane thickness.

Question: What tools do I need to apply my Liquid Rubber products? 

Answer: Most of our coatings and primers are applied using a brush or 10mm (3/8") nap roller. 

Answer: Some of them can be sprayed with airless, light industrial to heavy industrial spray units capable of spraying an elastomeric or bitumen coating (respectively), however, most homeowners will not have access to this equipment. 

Answer: Liquid Rubber Driveway Restore can be applied with a foam squeegee.

Answer: Click here to go to our project pages and to download the application guidelines for more information.

Question: Do you have application guidelines/instructions to help me with my installation? 

Answer: Yes. Application guidelines can be found on our project pages (click here) or on our product pages (click here).

Question: Do you have application videos to help me with my installation? 

Answer: Yes. Application videos can be found on our project pages (click here) or on our YouTube channel (click here).

Question: Do I need a new brush/roller every time I apply a new coat?

Answer: If you wrap your brush/roller in plastic (e.g. a grocery bag) you will slow down the curing process and you should be able to use the same brush/roller for your next coat. You can go a step further and place the plastic bag in the refrigerator (Do not allow contact with food)

Question: Can Liquid Rubber products be applied to concrete? 

Answer: Yes. Liquid Rubber products bond very well to concrete. The concrete must be fully cured, free of laitance and efflorescence and have a moisture content of less than 15%. Liquid Rubber Multi-Purpose Primer may be required. Refer to our application guidelines for more information.

Question: Can Liquid Rubber products be applied to metal, galvanized metal or aluminum? 

Answer: Yes. With proper preparation and cleaning Liquid Rubber products will protect and waterproof your metal roofs and structures. Liquid Rubber MetalSafe and Liquid Rubber Color Sealant are most often used for waterproofing metal. Refer to our application guidelines for more information.

Question: Can Liquid Rubber products be applied to Fiberglass? 

Answer: Yes. Liquid Rubber products are often applied to fiberglass. As fiberglass formulations can vary a test patch is recommended to confirm adequate adhesion prior to full application. Liquid Rubber Multi-Purpose Primer is required. Refer to our guidelines to read more about how to bond to fiberglass.

Question: Can Liquid Rubber products be applied to EPDM? 

Answer: Yes. Liquid Rubber products can be applied to EPDM with proper preparation and cleaning. Liquid Rubber EPDM Primer is required. Read our application guidelines for more information.

Question: Can Liquid Rubber products be applied to TPO? 

Answer: No. We do not have a primer for TPO at this time. However, if you can source a TPO primer like H.B. Fullers Millennium Single Ply Primer, you can apply our products over this primer. 

Question: Can Liquid Rubber products be applied to Styrofoam/ICF/spray polyurethane foam (SPF)? 

Answer: Yes. Liquid Rubber products are water-based and solvent free, so they won't degrade the foam like other products. Refer to our application guidelines for more information.

Question: Can I coat over an existing coating or paint?

Answer: You can apply over most acrylic/latex, polyurethane, alkyd paint, epoxy paints/coatings with the use of our Liquid Rubber Multi-Purpose Primer and using proper cleaning/preparation techniques.

Answer: It is recommended to remove oil based or recently applied coatings with high solvent content prior to applying your Liquid Rubber products. (oil and water don't mix and solvents can deteriorate our water-based coatings)

Question: What if I have a problem or question with an application?

Answer: Our technical support team is here to help you, just reach out to call. email or chat with one of our representatives.

Answer: You very well may find the answer you are looking for in one of our application guidelines, which can be found on our project pages here.


General

Question: What are the product limitations?

Answer: Products must be stored, used and applied as per recommendations.

Answer: Store above 5C/41F in a cool, dry place out of direct sunlight and do not allow to freeze.

Answer: Apply in temperatures above 10C/50F out of direct intense sunlight do not apply if rain is forecasted within 24 hours. Be sure to allow adequate drying time before dew sets in in the evening, and, that morning dew has burnt off of surfaces before applying in the mornings.

Answer: Surfaces must be free of dirt, dust, debris, mold, mildew, laitance, efflorescence, oil/grease, silicone and coal tar.

Question: Can Liquid Rubber products handle freezing temperatures?

Answer: Yes. Once cured Liquid Rubber products can handle freezing temperatures. Our products have been installed in such places as northern Canada and even in Alaska. Do not allow product to freeze until fully cured. Liquid Rubber products must be stored in temperatures above 5C/41F and applied and cured in temperatures above 10C/50F.

Question: Can Liquid Rubber products handle hot/sunny climates?

Answer: Yes. Liquid Rubber products have been installed in such climates as in Panama, India and Arizona. Do not apply in direct, intense sun. During the hottest days you may have to apply earlier in the day or later in the evening when temperatures are lower.

Question: Are Liquid Rubber products UV stable?

Answer: Yes. Nearly all of our sealants are very UV stable, except for Liquid Rubber Foundation Sealant which is for below grade or not exposed to UV applications.

Question: Can Liquid Rubber products be applied below grade?

Answer: Yes. Liquid Rubber Foundation Sealant is made for below grade and not exposed to UV applications.

Question: Can Liquid Rubber products be applied indoors?

Answer: Yes. Liquid Rubber products are water-based, have no solvents and ultra-low to no-VOCs, so you will not need special breathing apparatus. At most there may be a mild odor that should go away fairly quickly, so you may want to crack a window. Be sure to read the SDS for the specific products you are using.

Question: Are Liquid Rubber products safe?

Answer: Yes. Liquid Rubber products are water-based, have no solvents and ultra-low to no-VOCs, so you will not need special breathing apparatus. At most there may be a mild odor that should go away fairly quickly, so you may want to crack a window. Be sure to read the SDS for the specific products you are using. 

Question: Can Liquid Rubber products handle ponding water?

Answer: Liquid Rubber NeoPond and Liquid Rubber Waterproof Sealant are designed to handle constant submersion when properly installed. Our other products are meant to be installed on properly built surfaces with proper drainage but can easily withstand regular, intermittent water such as rain or snow.

Question: How do I store my Liquid Rubber Products for later use? 

Answer: Store them in a cool, dry place that is above 5C/41F (do not allow to freeze). If you are storing an opened pail, I would recommend putting some plastic wrap over the lid, and placing a weighted object on the lid to better engage the rubber gasket, before storing in a cool dry place and not allowing to freeze.

Question: How long can I store my Liquid Rubber products, what is the shelf life? 

Answer: If properly stored, your Liquid Rubber Products should be good for up to 1 year.

Answer: It is recommended to purchase your products as needed to ensure they are good for use when needed. Improperly stored and/or opened material may potentially harden. 

 

Payments

Question: What payment methods do you accept?

Answer: For North America we accept credit, debit, cash paypal, ShopPay, GPay e-transfer and wire transfer.

Answer: For the UK we accept credit, debit, paypal, ShopPay, GPay e-transfer and wire transfer.

Answer: For other international orders we accept wire transfer.

Note: In the UK and in North America, an option to make 4 interest free payments may be available.

Do I have to pay shipping?

Answer: When you are purchasing larger amounts (4-6+ x 5G/18.9L pails) that qualify for contractor tier pricing you have to pay the shipping. This will still result in a good savings over retail. Be sure to get a shipping quote before quoting your job.

Answer: When you are purchasing smaller amounts (less than 4-6+ x 5G/18.9L pails) that do not qualify for contractor tier pricing you can use a contractor discount code (request) and take advantage of free shipping. 

Can I purchase on account?

Answer: We prefer that you establish some payment history first. Contractors in good standing can then apply for credit and make purchases on account.

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